What happens if ebay ships to wrong address

Message 1 of 8. All forum topics Previous Topic Next Topic. Accepted Solutions. Message 8 of 8. Message 2 of 8. Message 3 of 8. In response to ittybitnot. Message 4 of 8. Alright, I realize that it was my fault. I'm not saying it isn't. In what case would the package be forever lost and all my money spent on the item would be gone? Message 5 of 8. In response to lolpotatoes. Message 6 of 8. In response to longbeard I asked him to put the tracking number and he said he never got one, as he was in a rush.

Learn more about asking eBay for help. It's important to make sure you're certain you want to cancel a case, as you won't be able to re-open it once it's been closed. Tip If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.

If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Skip to main content. Enter the key words you want to ask for help. A dialog will open as you type your search terms. Enter your search term to display live search results. Use TAB key to navigate results.

To improve your help experience, please sign in to your account. Are you a seller looking to respond to an item not received case? Read our article on responding to an item not received case.

Report an item that hasn't arrived through My eBay Go to Purchase history - opens in new window or tab. Select More actions beside your item and then I didn't receive it. Tick the box beside I want a refund or I want the item. Starting September 10, , you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. I don't see an indication that sellers will always loose a claim if tracking is not provided, but instead that they will not be able to appeal a lost case when they did not provide this information in the structured data field prior to the estimated delivery date passing.

Within the FAQ for this announcement, it is clarified that delivery confirmation is still able to be used to protect a seller and that this process has not changed. What has been announced refers to sellers who either a do not provide tracking at all until a decision is made by eBay or b only send tracking info via eBay messages and do not upload this through proper channels prior to eBay being asked to make a decision. If a buyer has not received their purchase but tracking confirms delivery, the buyer should check with neighbors or their rental property office to see if this package was accepted by someone else and from there they can work with eBay for any continued concerns.

I just had the exact same thing happen. Seemed like an honest auction from a newby. International tracking number from Germany. Delivered but USPS advised me it was not to my address. They cannot by law provide the actual delivery address. I emailed several time with the seller requesting carrier information etc. Received nothing but "I sent it to the right address. Why not??? How many people are getting scammed on eBay this way???

Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Go to solution. Hi I have an irritating issue with the seller.

Is there any way I can resolve this case with ebay fast? Hopefully this will be the first and last scammer I encounered. Thanks Solved! Message 1 of All forum topics Previous Topic Next Topic. Accepted Solutions. Message 2 of What you described is becoming a pretty common scam--at least as far as seller scams that are reported on these discussion boards. Message 3 of Message 4 of